Capgemini Announces Expanded Collaboration with Amazon Web Services

Capgemini Is Helping Clients to Migrate Application on AWS. Capgemini announced that it is dedicating more global resources to help enterprise customers build and migrate applications on Amazon Web Services (AWS). As part of its extended cloud services program, which includes cloud advisory, migration and managed business services, ‘Capgemini Cloud Choice with Amazon Web Services’ will see Capgemini further invest in its dedicated migration factory, leverage AWS technology and develop sector-specific IP solutions hosted on AWS.

How Big is the Team? The Capgemini migration factory for AWS, in Chennai and Bangalore, will support customers’ migration of enterprise applications to the AWS Cloud. More than 1000 professionals are anticipated to be trained across India, the UK, the US, Netherlands and France by the end of 2016. The migration factory will use the AWS Cloud Adoption Framework (AWS CAF) planning tool as part of its methodology to enable enterprises to migrate workloads faster and more efficiently to the AWS Cloud. 

A Note From the Executives: Terry Wise, Vice President of Worldwide Partner Ecosystem, Amazon Web Services, Inc. said: “We are delighted to be working with Capgemini as they expand their commitment to AWS customers including a dedicated migration factory. With our respective strengths and methodologies, Capgemini and AWS help enterprise customers become more agile in building and migrating applications, thereby accelerating their transformation to the AWS Cloud.”
What Are the Key Goals Of Capgemni’s AWS? A key goal of Capgemini’s increased focus on AWS will be to develop cloud advisory, migration to AWS and managed offerings specifically for the financial services sector, based on Capgemini IP hosted on the AWS Cloud. One of the offerings already available in this area is Capgemini’s Insurance Connect , a fully managed business service insurance platform which enables core processing, digital services and insights and analytics on AWS. For insurers facing significant variance in workload demands, access to the highly scalable AWS Cloud provides a cost-effective way to integrate functions (such as CRM, policy administration and underwriting) and increase computing capacity on a pay-per-use basis with minimal upfront investment.

What Other Industries Will Benefit from Capgemni and AWS? Asset-intensive industries (such as energy and utilities) will also benefit from the extension of this working relationship, as Capgemini already provides its Digital Industrial Asset Lifecycle Management solution  as a managed business service built on AWS. This on-premises offering is now also available on the AWS Cloud and provides an environment which can be up and running in as little as fifteen minutes. It gives access to a scalable and fast–to-deploy digital asset hub, enabling organizations to advance their digital transformation journey, as well as an accelerated path for improved health and safety compliance, reduction of project costs and improvement of operational efficiency. 

SAP Customers:Customers looking to migrate their existing SAP® solutions to the cloud or to adopt SAP® S/4HANA will also greatly benefit from this expanded collaboration between Capgemini and AWS, with the ability to either get on the latest release of SAP solutions, optimize their workload on the cloud or consume through an integrated delivery model. Also, Capgemini’s SAP certified BAiO (Business All-in-One)  industry specific and Line of Business IP solutions are now available on SAP HANA, optimized to run on the AWS cloud and allowing customers in most industries to be up and running in as little as 6 weeks.

How Long Has the Capgemini and AWS Relationship Existed? Capgemini shares a longstanding relationship with AWS which dates back to 2008, with both parties working to bring business solutions to enterprise customers leveraging Capgemini’s industry expertise coupled with AWS’s technology such as Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3) and Amazon Redshift. Examples of past innovations include Capgemini’s SAP OnePath and COMPLETE. Capgemini is a Premier Consulting Partner in the AWS Partner Network (APN).

Capgemini’s increased focus on AWS is an essential component of Capgemini’s Cloud Services program, ‘Cloud Choice’, enabled through collaboration with a broad ecosystem of cloud partners, and includes a range of services: Business Cloud Assessment and Strategy, proof of concepts, migrating applications to the Cloud, Platform as a Service, Infrastructure as a Service, Business Process as a Service and Cybersecurity. 

Want more details on the journey? A Note From The Executives: Franck Greverie, Capgemini’s Global Leader for Cloud Services adds: “The continued execution of our client-centric strategy demands even more targeted solutions and responses for our clients’ most challenging business demands. Cloud Choice with Amazon Web Services combines the strength of Capgemini’s Cloud Services global capabilities and delivery assets with the on-going technology innovation from AWS to continue to develop and deliver the right cloud solutions to our collective clients with speed, predictability, risk mitigation and sustainable business impact.” Click on this video link where Lanny Cohen, Group CTO shares his thoughts on the collaborative opportunities and the history of Capgemini’s seven-year alliance with AWS.

What Does This Mean To You Brand? Many companies are starting to realize the benefits of migrating their systems to the cloud. The question is how to get there. With this partnership, companies can be guided to move to the cloud. Where are you on your cloud Journey?

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research
Covering Cloud and IoT That Drive Better Business Results and Awesome Customer Experiences
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Microsoft Dynamic’s Strategic Alliance with Lithium

It’s true – to deliver on a brand promise of excellent customer experience, it takes a village.  And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium, a community platform vendor. What does this mean? Microsoft Dynamics will integrate Lithium’s social interactions and community data into Microsoft Dynamics CRM. This partnership will allow Microsoft Dynamic’s customers to nurture better relationships with their customers, especially because and peer-to-peer communities are critical to building customer loyalty. With this additional visibility into what’s happening through their CRM application, businesses have a more complete, 360 degree view of the customer.

Lithium and Microsoft Dynamics Form Strategic Partnership

What’s interesting is that in the old days, product development used to be done by a vendor themselves. Today, the market is moving so fast, smart vendors are realizing that product development is really more about partnering with partners who specialize in a particular aspect of technology vs build it themselves. These specialized capabilities can complement what a vendor is already offering without the headaches of building from scratch.

Looking forward to some case studies and the successes from this strategic alliance!

@drnatalie, Covering Marketing, Commerce, Customer Service, Communities, Digital and Social Media to Create Better Customer Experiences

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Guest Post: How Can Your Business Benefit From CRM Software?

Relationships are an important part of every business, they always have been, but now-a-days relationships are more important than ever because your competitors are never more than a few clicks away.

You may have heard of CRM software already, but there is a good chance you don’t really know what it does and more importantly how you could use it for your business.

What Is CRM Software?

CRM is all about tracking, managing and understanding your relationships with your customers. It is a powerful tool and there is a lot that you can do with it once you know how, so in this post I am going to attempt to give you some concrete examples:

  • Group and categorize important contacts
  • Record all communications with clients and suppliers
  • Analyse the effectiveness of your marketing channels
  • Track repeat custom and find trends
  • Use reminders to keep in touch with important people

Contact Management

This is a simple part of what you can do, but it’s an important first step. You can use a CRM package to manage all of your contacts, so grouping them is essential.

Typical groups might include:

  • Supplies
  • Customers
  • Leads
  • Freelancers

But you can also sub-categorize them and you can use rules to automate the process if you want to. So you might have a group of repeat customers, customers who have complained and different types of supplier for example.

This may not seem essential now, but as a business grows this can become vital and by setting it up now you will remove many of your hurdles to growth.

Contact Reminders

Keeping customers happy is your number one priority and there is nothing worse than promising a client that you will get back to them and failing to do so. So let’s say you send your client an email promising to touch base in a couple of weeks:

You can set a reminder that pops up telling you to email or phone your client when the time comes. Best yet, your CRM package will record the email so that before you phone your client you can check your previous communications and refresh your memory.

Essentially, CRM allows you to “remember” all of the important discussions you have with all of your clients so that you never forget to get back to them or what you have previously discussed. The potential for improving your customer service is clear.

Managing Inventory

If you happen to sell a physical product, using your CRM software to monitor your inventory makes a lot of sense. You can probably integrate your order management system and manage your stock levels centrally.

The big plus is that you will already have your supplier contacts grouped and automated, so you might set up a reminder for each product so that you never forget to re-order. You could even set the system to automatically email the appropriate supplier when stocks are low.

By managing your stock levels efficiently you can do two things:

  • Keep lower inventory levels, hence freeing up cash flow
  • Ensure you never run out of stock, which costs you sales

Analyse Your Data

Arguably one of the most powerful features of a good CRM package is that you have all of your most important data in one place. Good platforms will allow you to integrate different marketing channels (PPC, email, SEO) along with Analytics and order fulfilment/sales data.

You can even get modules to integrate your financial management!

This will allow you to accurately see which marketing campaigns have lead to the most sales, where your best customers come from and how they prefer to communicate. You never know what trends you might find that can help you to improve your business and make it more profitable.

 

 

About the Author
Hello, my name is Mike Spalding. I work for Advantage Business Systems. I love writing about business and helping small businesses to make better use of their IT and technology. I specialise in business management solutions, click here to learn more.

 

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How To Form A Powerful Partnership with Customers and the Contact Center [podcast!]

1to1Media

Natalie Petouhoff, Ph.D., senior analyst at Forrester Research, talks with Mila DAntonio, managing editor, 1to1 Magazine, about the steps for tuning an organizations contact center into its business partner.

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