by Dr. Natalie | Jan 30, 2015 | B2B Customer Success Management, CEO, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management
This report is about how Customer Service and Support is evolving into Customer Success Management as top differentiator by companies and brands that understand the importance of the digital disruption and how it is affecting their business and their customers. This...
by Dr. Natalie | Sep 8, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Companies can’t sell to customers who are mad. But what’s happening in social media is that customers are complaining in social channels- often times because the public nature of the channel forces the company to quickly act to get things tidy up....