Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

TweetIn this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for...
2015 Teradata Influencer Summit

2015 Teradata Influencer Summit

TweetOne of the best ways to really try to keep up with everything that is happening in the digital space is to attend conferences. It’s difficult to attend them all, but it’s important to try to attend as many as you can so you are up to speed. The...
The Digital Disruption Tour: A Brand’s Challenges to Meet Customer Experience

The Digital Disruption Tour: A Brand’s Challenges to Meet Customer Experience

TweetFresh off the first of the digital disruption tour events, I am reflecting on the wonderful conversation that Ray Wang lead with his keynote speech, really defining this new era of business. If you want to really understand what he’s talking about, you not...
The State of Customer Service and Support in 2015

The State of Customer Service and Support in 2015

TweetThis report is about how Customer Service and Support is evolving into Customer Success Management as top differentiator by companies and brands that understand the importance of the digital disruption and how it is affecting their business and their customers....

Pin It on Pinterest