by Dr. Natalie | May 27, 2016 | Analytics of Everything, APIs, B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Content Marketing, CRM, Crossing the Chasm, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, ecommerce, Employee Collaboration Affects Customer Experience, Internet of Analytics, Internet of Things, IOT, Leadership, Machine Learning, Marketing Automation, Marketing Optimization, Marketing Software, Mobile Apps, Mobile Commerce, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, Performance Management, privacy, ROI of Contact Centers, ROI of Customer Care, ROI of Customer Service, ROI of Marketing Analytics, ROI of Social Media, Social Analytics, Social Business and Social Media Case Studies, Social Commerce, Social CRM, Social Good, Social Innovation, Social Media & Digital Comm Education, Social Media and Hollywood, Social Media Monitoring, Social Mobile, Social Networks, Social Selling, storytelling, Systems Integrators, Technology, The Cloud
If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content! It ranges from IOT, Analytics,...
by Dr. Natalie | Sep 1, 2015 | B2B Customer Success Management, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, ROI of Social Media, Social CRM
In the next part of my series, I’d like to feature Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose’s...
by Dr. Natalie | Aug 26, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Leadership, Organizational Change Management, ROI of Social Media, Social PR, Marketing and Advertising
Buyer’s Guide for Customer Success Management: Gainsight I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before...
by Dr. Natalie | Aug 26, 2015 | Chief Revenue Officer, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management, ROI of Social Media, Social PR, Marketing and Advertising
Buyer’s Guide for Customer Success Management: Totango I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before...
by Dr. Natalie | Aug 6, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies, Social PR, Marketing and Advertising, Social Selling
I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the vendor,...
