by Dr. Natalie | Jun 3, 2017 | Analytics of Everything, Cloud Technology, CRM, Customer Service, Customer Success Management
Monitoring and fine-tuning analytics are becoming essential to stay competitive in today’s marketplace. Case in point: Business intelligence analytics software sales will reach $18.3 billion in 2017, a 7.3 percent increase from last year, Gartner projects. By 2020,...
by Dr. Natalie | May 26, 2017 | Amazon, Amazon Prime, Customer Experience, Customer Service, Internet, Social Commerce
In the age of instant gratification, brand loyalty is not what it used to be: Today, you can get your groceries delivered straight to your home, request a ride across town via Uber or Lyft, and turn to a service like Amazon Prime to bring nearly anything else you want...
by Dr. Natalie | Feb 24, 2017 | Customer Experience, Customer Service, CX, Digital Marketing, Facebook, Internet, Social Networks, Social PR, Marketing and Advertising
There is no question that social media has earned its spot in every business’ digital marketing strategy. The rise of social platforms such as Facebook, Twitter, Instagram and LinkedIn have forever shaped the way users express themselves online. Nowadays, almost every...
by Dr. Natalie | Jan 2, 2017 | Customer Experience, Customer Service, Customer Success Management, CX, Technology
In a time where the world is more connected through technology and social media, providing excellent customer service is crucial. The reputation of your business is built on its effectiveness, including the customer experience. Exceeding customer expectations creates...
by Dr. Natalie | Dec 26, 2016 | Digital Marketing, ecommerce
There are many e-commerce stores popping up right, left and center. The online market is like “Perfect Competition” described in economic studies; in perfect competition, there are no barriers toand exit and no single player can influence price. It is very easy to...
