by Dr. Natalie | Sep 17, 2018 | Agent-assisted service, AHT, Contact Center metrics, Contact Centers, CSAT, Customer Experience, Customer Field Service, Customer Lifetime Value, Customer Service, Customer Service Agents, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, dreamforce, Innovation, Leadership, ROI Of Customer Experience, ROI of Customer Service, Self-Service, transformation
by Dr. Natalie | Sep 12, 2018 | Agent-assisted service, Agile Solutions, AHT, AI, Application Developers, Artificial Intelligence, Contact Center metrics, CSAT, Customer Experience, Customer Lifetime Value, Customer Service, Customer Service Agents, CX, Data, Data Scientists, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, Faster time to value, FCR, Innovation, KPIs, Leadership, NPS, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Self-Service, Technology, UX/UI Designers
AI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I deliver business results and value with AI?” If you are wondering how AI can move the needle on the metrics you get...
by Dr. Natalie | Feb 16, 2018 | Cloud Technology, Contact Centers, Customer Experience, Customer Service, Customer Success Management, CX, Dr. Natalie's Blog
Whether you’re a business owner or marketing expert, you understand the importance of knowing your audience inside and out is key to attracting prospects and retaining existing customers. Fortunately, there are a number of tools on the market that can help you do just...
by Dr. Natalie | Jan 11, 2018 | Customer Experience, Customer Service, Customer Service Agents, CX
You can make or break your business’s future by how well, or how poorly, you treat your clients. But you have a lot on your plate, too—even more as you manage the endless technology needs that seem to be developing overnight. That’s why artificial intelligence...
by Dr. Natalie | Jul 29, 2017 | Customer Experience, Customer Service, CX
In a mobile-oriented society where consumers thrive on social media and have come to expect instant communication, technology has become an increasingly important key to delivering effective customer service. Companies are using technology to meet customer demands for...