by Dr. Natalie | Dec 28, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetThe Socially-Enabled Customer Service Increases Revenue and Reduces Costs For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… I’ve been writing about...
by Dr. Natalie | Dec 4, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetForce Multiplier #4: Less Missed Trends, More Cross-Department Input, More Business Insight And Foresight For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read...
by Dr. Natalie | Nov 30, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetForce Multiplier #3: Lessen Customer Churn, Lessen Lost Sales, Lessen Brand Damage For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Everyone knows...
by Dr. Natalie | Nov 27, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetForce Multiplier #2: Reduce The Impact Of Customer Service Call Volume Explosions By Utilizing Social Customer Service Your Customer Service organization is highly trained to interact with customers via all channels of communication and from a common knowledge...
by Dr. Natalie | Nov 9, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetForce Multiplier #1: Use Social Customer Service To Reduce Customer Service Costs Customer Service is in an “always on” state and is available to your customers. In social media there is a ratio people who interact. That ratio is about 1% post, 10% interact and...
