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Consumers Can Research a Company and Schedule Appointments Faster and Easier

Consumers Can Research a Company and Schedule Appointments Faster and Easier

TweetOften times, as a customer, you want to know a little bit more about what a company offers and when you find that information you want to be able to act on it.  With the  partnership between Verint and TimeTrade, customers will have more seamless omnichannel...
7 Principles To Drive Success Factors For CMOs to Thrive When Leading Customer Experience

7 Principles To Drive Success Factors For CMOs to Thrive When Leading Customer Experience

TweetAs brands realize Customer Experience Management is key to their overall strategy and long-term growth, our research at Constellation found CMOs should consider the following 7 principles when leading customer experience initiatives: Bring passion about the brand...
Should the Chief Marketing Officer (CMO) Oversee the Whole Customer Experience?

Should the Chief Marketing Officer (CMO) Oversee the Whole Customer Experience?

TweetCustomers, Value Chain and The Customer Experience Imperative Should the CMO oversee the whole customer experience? Today, the value chain in business has gone from products that became commodities to services that fuel anticipation of superb customer experiences...
Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy(Part 2)

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy(Part 2)

TweetWelcome back to part two of my vendor profile on Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Product/Solution...

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