Microsoft Dynamic’s Strategic Alliance with Lithium

Microsoft Dynamic’s Strategic Alliance with Lithium

TweetIt’s true – to deliver on a brand promise of excellent customer experience, it takes a village.  And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium, a community platform vendor. What does this mean?...
The Year of the Customer: Research Points to the New Focus Must Be The Customer

The Year of the Customer: Research Points to the New Focus Must Be The Customer

TweetOver the years I’ve covered Marketing, Sales, Customer Service and Support, Customer Success Management – all of which end up providing the brand or company the ability to deliver on a promise and make good on that promise or somewhere along that...

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