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Microsoft Dynamics and LinkedIn Sales Navigator Make Strong Connections

Microsoft Dynamics and LinkedIn Sales Navigator Make Strong Connections

TweetLinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s  information embedded right into...
Customer Experience: How Marketing, Sales and Customer Service Drive Customer Loyalty

Customer Experience: How Marketing, Sales and Customer Service Drive Customer Loyalty

TweetCustomer Service is Where the Rubber Meets the Road Henry Ford, an innovator in personal transportation said, “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” Nearly a century later,...
How Many Security Breach Notices Have You Gotten? Time Cloud Providers Step Up

How Many Security Breach Notices Have You Gotten? Time Cloud Providers Step Up

TweetI don’t know about you, but I do worry about cybercrime. I just got another notice in the mail from a company saying that they “may have had a security breach.”  The security of CRM or customer data is clearly something that customers care...
How Technology Affect an Agent’s Ability to Deliver Customer Experiences and The Affect on Increasing Revenue and Decreasing Costs

How Technology Affect an Agent’s Ability to Deliver Customer Experiences and The Affect on Increasing Revenue and Decreasing Costs

TweetWe conducted a study to determine the affect of technology on Customer Service Agent’s ability to deliver great customer experiences, increase revenue, decrease customer churn, agent attrition and contact center and call center costs, especially the cost of...

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