Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

TweetIn this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for...
Speaking at Connections: Making Social Customer Care, Great Marketing with Honeywell, Aetna, and ALEX AND ANI

Speaking at Connections: Making Social Customer Care, Great Marketing with Honeywell, Aetna, and ALEX AND ANI

TweetSocial Customer Care has become an expectation amongst consumers. Telling your community that you’re accessible on social channels delivers a strong message. Your community and supporters are online, and it is fundamentally changing how and where...
Microsoft Dynamics and LinkedIn Sales Navigator Make Strong Connections

Microsoft Dynamics and LinkedIn Sales Navigator Make Strong Connections

TweetLinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s  information embedded right into...
Disrupting Digital Business: The Customer Experience Imperative

Disrupting Digital Business: The Customer Experience Imperative

TweetAs digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that...

Pin It on Pinterest