by Dr. Natalie | Aug 20, 2015 | Big Data, Chief Revenue Officer, CMO, Customer Experience, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Mobile Commerce
TweetIs Personalization At Scale Possible? Personalization at scale has long been a desired capability of many Marketers. Being able to deliver personalized messages would not only differentiate a brand from all the others that are trying to do this, but miss...
by Dr. Natalie | Dec 7, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetForce Multiplier #5: Proactive Monitoring Of PR Events And Leaks, Leverage Customer Feedback And Customer Data To Facilitate Customer Loyalty For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service and PR,...
