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New Report: ROI Of Customer Service & Customer Experience

New Report: ROI Of Customer Service & Customer Experience

TweetThis report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Customer Care as a cost center is an unfounded paradigm. In fact, executives have long thought of customer service or customer care as a cost...
New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

TweetThe word “agile” has been part of may conversations when it comes to software. This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care...
Making Social Customer Care Great Marketing

Making Social Customer Care Great Marketing

TweetSocial Customer Care Social Customer Care, simply put, has become an expectation amongst consumers. Social Customer Care is one of the most important aspects of the customer experience. Telling your community that you’re accessible on social channels...

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