The State of Customer Service and Support in 2015

The State of Customer Service and Support in 2015

TweetThis report is about how Customer Service and Support is evolving into Customer Success Management as top differentiator by companies and brands that understand the importance of the digital disruption and how it is affecting their business and their customers....
Why Top Marketers Create Branded Social Networks for Customer Engagement

Why Top Marketers Create Branded Social Networks for Customer Engagement

TweetThis report is about Marketers can create social networks to deliver better engagement and business results with branded, owned online communities. n the business environment that dominated the past few decades, successful marketers helped drive business value by...

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