by Dr. Natalie | Nov 12, 2014 | Chief Revenue Officer, CMO, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog
Companies like Apple, REI, Amazon, and Zappos are known for providing exceptional customer experiences. They’ve set the standard, and yet there are still upstarts like Everlane, Birchbox, One King’s Lane, and Zulily, to name just a few that are setting new...
by Dr. Natalie | Sep 25, 2013 | Big Data, Conferences, Dr. Natalie's Blog, ROI of Social Media, Software and Vendor Posts
This keynote at TWDI in NYC we explored Who will Lead the Social Media and Big Data Revolution — IT or The Lines of Business (Marketing, Sales, Customer Service…) Whether its social media monitoring with software applications like Crimson-Hexagon or Fan...
by Dr. Natalie | Dec 28, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
The Socially-Enabled Customer Service Increases Revenue and Reduces Costs For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… I’ve been writing about many...
by Dr. Natalie | Dec 21, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
How Do You Know If Your Company Is Agile and Customer-Focused? For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… If we use the OODA Loop as our basis,...
by Dr. Natalie | Dec 18, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #6: Create Extraordinary Customer Responsiveness For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Social Media for Customer Service...