by Dr. Natalie | Jun 12, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Dr. Natalie's Blog, Online Communities, Social Mobile, Social Networks
LinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s information embedded right into Dynamics...
by Dr. Natalie | Jun 2, 2015 | Chief Revenue Officer, CMO, CRM, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Leadership, Marketing Optimization, Online Communities, Organizational Change Management
Lithium Technologies and Microsoft Corporation have signed a strategic alliance agreement to integrate Lithium social interactions and community data into Microsoft Dynamics CRM. So finally we can integrate customer records with community and social…...
by Dr. Natalie | May 21, 2015 | B2B Customer Success Management, Content Marketing, Customer Experience, Customer Success Management, Dr. Natalie's Blog, Marketing Optimization, Online Communities, Organizational Change Management
What Is a “fully engaged customer”? That’s a very good question! Some of the answer depends on who you ask. Marketing has one opinion, Sales generally another and then Customer Service might see a fully engaged customer from a whole different point...
by Dr. Natalie | May 21, 2015 | CEO, Chief Revenue Officer, CMO, Conferences, Content Marketing, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Marketing Automation, Marketing Optimization, Marketing Software, Online Communities, Organizational Change Management
Customer Service is Where the Rubber Meets the Road Henry Ford, an innovator in personal transportation said, “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” Nearly a century later, the...
by Dr. Natalie | Mar 5, 2015 | Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Online Communities, Organizational Change Management, Owned Communities, ROI of Social Media, Social Business and Social Media Case Studies
Over the years I’ve covered Marketing, Sales, Customer Service and Support, Customer Success Management – all of which end up providing the brand or company the ability to deliver on a promise and make good on that promise or somewhere along that customer...
