by Dr. Natalie | Nov 2, 2016 | Customer Experience, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog, ocial / Digital Media Listening / Monitoring/ Engagement Platforms, ROI of Social Media
Constellation Research is launching a new program, and I’m happy to share the Constellation ShortList™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. The program offers buyers of technology a list of offerings to consider in their pursuit of...
by Dr. Natalie | May 22, 2014 | Big Data, CMO, Customer Experience, Customer Service, Dr. Natalie's Blog, Social Analytics, Social Media Monitoring, Social PR, Marketing and Advertising
Crimson Hexagon, is a provider of software for social intelligence is announcing a new app integration with HootSuite, a social relationship platform. The new integration powers social engagement for enterprises, allowing customers to gain valuable business insights...
by Dr. Natalie | Sep 25, 2013 | Big Data, Customer Experience, Marketing Software, Social Media Monitoring, Social PR, Marketing and Advertising
In this webinar with Crimson-Hexagon, I walk through seven steps that help brands create powerful customer experiences as well as where the ROI is… which seems to be difficult for some people to see where the return on integrating social media into a business is...
by Dr. Natalie | Sep 25, 2013 | Big Data, Conferences, Dr. Natalie's Blog, ROI of Social Media, Software and Vendor Posts
This keynote at TWDI in NYC we explored Who will Lead the Social Media and Big Data Revolution — IT or The Lines of Business (Marketing, Sales, Customer Service…) Whether its social media monitoring with software applications like Crimson-Hexagon or Fan...
by Dr. Natalie | Jul 17, 2013 | Dr. Natalie's Blog, ROI of Social Media, Social Analytics, Social Business and Social Media Case Studies, Social Media Monitoring, Social PR, Marketing and Advertising
The rate at which businesses are able to quickly analyze, accurately interpret, take action and pivot on the myriad of consumer interactions coming through channels such as Facebook, Twitter, blogs, forums, newsfeeds, mobile, et al, will be a determining factor for...
