Oracle Service Cloud Announces New Releases

Oracle Service Cloud Announces New Releases

TweetOracle Service Cloud announces new releases for enhanced functionality in Web Customer Service, Contact Center including the Agent Browser User Interface, Knowledge Advanced, Policy Automation, and the Oracle Service Cloud Platform. Included in he release is a...
Customer Self-Service Doesn’t Matter! That’s a False Paradigm!!!

Customer Self-Service Doesn’t Matter! That’s a False Paradigm!!!

TweetIt’s just not true. Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the...
Microsoft #Env16: Dartmouth Hitchcock-Using Technology to Help People Stay Healthier

Microsoft #Env16: Dartmouth Hitchcock-Using Technology to Help People Stay Healthier

TweetDespite spending nearly one-fifth of GDP on healthcare, the U.S. struggles to meet its goal of creating high-quality care for all. With financial pressures on care providers increasing, the current system is simply not sustainable. Imagine Care, a cloud-based...
Innovations in Performance Management: Verint’s Workforce Optimization

Innovations in Performance Management: Verint’s Workforce Optimization

TweetWhy is this announcement so important? Verint® Systems Inc.  announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...

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