by Dr. Natalie | Jul 7, 2016 | Cloud Computing, Contact Centers, Customer Experience, Customer Service
TweetWhether your business is booming or you’re experiencing a lull in consumer spending, it is important to defend your position in the market and remain competitive. Here are two key customer service trends that can help your company gain an edge over the other...
by Dr. Natalie | Jun 16, 2016 | Big Data, Cloud Computing, Technology, The Cloud
TweetThere have been quite a few articles written on adopting cloud-based ERP, and whether the technology will be along the lines of its counterparts. Businesses are becoming more aware of the computer industry and the software is improving with each release. Cloud...
by Dr. Natalie | May 31, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Mobile
TweetContinuity of Customer Experience Drives the Future of Commerce. I just finished some new research on how improving online customer experiences boosts customer loyalty and revenue in matrix commerce. This survey report provides online businesses with insights...
by Dr. Natalie | Nov 9, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetLeveraging Global Trends to Engage Today’s Consumers According to Nielsen’s latest Global Trust in Advertising report (Figure 3) which surveyed more than 28,000 Internet respondents in 56 countries found that: » 92% of consumers say they trust earned media, such...
by Dr. Natalie | Jun 20, 2013 | Dr. Natalie's Blog
TweetUp next, I had the opportunity to interview Ramon DeLeon at NMX in Las Vegas, Nevada. In 1986, Ramon De Leon started with Dominos Pizza in Chicago as a pizza delivery driver. Twenty Seven years later Ramon is the Marketing Mind of a six store Domino’s Pizza...
