Capgemini Releases the World Retail Banking Report 2016: Customer Experience

Capgemini Releases the World Retail Banking Report 2016: Customer Experience

by | Apr 18, 2016 | Banking, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, FinTech

Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The comprehensive survey data in this report, gathered from polls of 16,000 customers in 32 countries, as well as over 140 industry executives around the world, is designed to assist banks...
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