Enterprise Connect 2016: Genesys Showcases Next Generation Omnichannel Customer Experience at Enterprise Connect

Enterprise Connect 2016: Genesys Showcases Next Generation Omnichannel Customer Experience at Enterprise Connect

TweetEnterprise Connect 2016 is a  leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact...
NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

TweetWhat is NICE Systems Voice of The Customer Announcement Mean to Your Company? The announcement the launch of Total Voice of the Customer (TVOC) is the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution,...
Capgemini Joins Forces with Blueprint to Offer Advanced Requirements Management Capabilities for Financial Services

Capgemini Joins Forces with Blueprint to Offer Advanced Requirements Management Capabilities for Financial Services

TweetWhat’s The Combo Up To? Blueprint, an innovator and global leader in accelerating and de-risking large, complex IT projects, and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced a resale...
Innovations in Performance Management: Verint’s Workforce Optimization

Innovations in Performance Management: Verint’s Workforce Optimization

TweetWhy is this announcement so important? Verint® Systems Inc.  announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...

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