Avaya Unveils Customer Engagement Innovations

Avaya Unveils Customer Engagement Innovations

TweetCustomers are More Difficult to Serve Than Ever. Is Your Brand Ready? Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people...
Adobe and Google Partner to Create a Better Mobile Experience

Adobe and Google Partner to Create a Better Mobile Experience

TweetWhat is the mission of Adobe?  To change the world through digital experiences.  The pace of change in how consumers engage with content is accelerating. So their mission is more relevant than it has ever been before. Consumers expect to connect with content...
Capgemini Collaborates with Celaton on Artificial Intelligence in the Cloud

Capgemini Collaborates with Celaton on Artificial Intelligence in the Cloud

TweetWhat’s the Partnership Between Capgemini And Celaton Mean to Your Company? Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton, a specialist Artificial Intelligence (AI) company, to license and...
NICE Releases New Sales Performance Management Solution for Large Sales Organizations and NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

NICE Releases New Sales Performance Management Solution for Large Sales Organizations and NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

TweetWhat Does This Announcement Mean To Your Company? NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management​ (SPM) solution geared for large sales organizations with substantial transactions and complex incentive...

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