by Dr. Natalie | Dec 6, 2016 | Cloud Computing, Cloud Technology, Contact Centers, Customer Experience, Customer Service, Customer Service Agents, CX, Digital Disruption, Dr. Natalie's Blog
Genesys has completed the acquisition of Interactive Intelligence. Why acquire Interactive Intelligence? The idea is that the addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the best customer experiences in more...
by Dr. Natalie | Dec 6, 2016 | Contact Centers, Customer Experience, Customer Service, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog
Jacada Ltd. (OTCQB: JCDAF), a global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announces that Israel Growth Partners (IGP), a Private Equity investment. Jacada’s visual IVR is a key...
by Dr. Natalie | Nov 10, 2016 | Analytics of Everything, CEO, Chief Revenue Officer, CIO, CMO, Content Marketing, Crossing the Chasm, Customer Experience, customer experience maturity, CX, Digital Disruption, Digital Marketing, Digital Performance Management, Dr. Natalie's Blog, Innovation, Leadership, Organizational Change Management
Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. Nearly 40% of Millennials are using ad block applications and their use is growing fast according to a study by PageFair & Adobe. So how does a...
by Dr. Natalie | Nov 2, 2016 | Customer Experience, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog, ocial / Digital Media Listening / Monitoring/ Engagement Platforms, ROI of Social Media
Constellation Research is launching a new program, and I’m happy to share the Constellation ShortList™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. The program offers buyers of technology a list of offerings to consider in their pursuit of...
by Dr. Natalie | Oct 28, 2016 | Analytics of Everything, Conferences, Crossing the Chasm, Customer Experience, customer experience maturity, Customer Service, Customer Success Management, CX, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Organizational Change Management
The reason we at Constellation Research created the SuperNova Awards is because we know advancing the adoption of disruptive technology is not easy. Technology adoption faces resistance from budget constraints, hurdles to adoption, and myopia. All the finalists here...
