by Dr. Natalie | Jan 9, 2017 | Crossing the Chasm, Customer Success Management, digital transformation, Dr. Natalie's Blog, Software and Vendor Posts, The phases of a start-up
TweetAs most acquisitions start out with the “ideal” that the product will remain pristine and nothing will change – it will be interesting to see if the acquisition of Trello by Atlassian will be the norm or the exception. From a business point of view Atlassian paid...
by Dr. Natalie | Dec 6, 2016 | Contact Centers, CRM, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, IOT, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service
TweetOracle Service Cloud announces new releases for enhanced functionality in Web Customer Service, Contact Center including the Agent Browser User Interface, Knowledge Advanced, Policy Automation, and the Oracle Service Cloud Platform. Included in he release is a...
by Dr. Natalie | Oct 28, 2016 | Analytics of Everything, Conferences, Crossing the Chasm, Customer Experience, customer experience maturity, Customer Service, Customer Success Management, CX, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Organizational Change Management
TweetThe reason we at Constellation Research created the SuperNova Awards is because we know advancing the adoption of disruptive technology is not easy. Technology adoption faces resistance from budget constraints, hurdles to adoption, and myopia. All the finalists...
by Dr. Natalie | Jun 1, 2016 | Chief Revenue Officer, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Leadership, Social Commerce
TweetSalesforce’s $2.8 billion acquisition of Demandware will serve as the company’s Commerce Cloud. Demandware and Salesforce have a series of joint customers. This acquisition will enable more e-commerce for Salesforce along with Salesforce’s...
by Dr. Natalie | Aug 5, 2015 | Conferences, Digital Disruption, Dr. Natalie's Blog, SuperNova Awards
TweetYou now have a few more days to complete your SuperNova Awardapplication! The new deadline to apply for the only awards to honor leaders in disruptive technology is August 14, 2015. All finalists of the SuperNova Awards are awarded one complimentary ticket...
