by Dr. Natalie | Jan 28, 2021 | Dr. Natalie's Blog
In this “new” world we are living in, the ability for an organization to treat their customers and employees with empathy has never been more important. I think pretty much everyone agrees on that. But where I see differences and perhaps what needs to be explored more...
by Dr. Natalie | Sep 12, 2017 | CEO, CFO, Chief Revenue Officer, CIO, CMO, CRM, Crossing the Chasm, CTO, Culture Change, Customer Experience, CX, Digital Business Platform, Digital Disruption, digital transformation, Disruption, diverse prespectives, Dr. Natalie's Blog, FailFast, Innovation, Leadership, transformation
Whether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
by Dr. Natalie | Dec 1, 2015 | Customer Experience, Digital Disruption, Dr. Natalie's Blog, Organizational Change Management
People spend more waking hours at work than anywhere else. So it’s no surprise that in a fast-changing world, the workplace is transforming. As part of the larger digital transformation of business, the future of work is being discussed as a wide range of developments...