by Dr. Natalie | Jan 23, 2018 | Alexa, Amazon, Amazon Go Store, Amazon Prime, Artificial Intelligence, Cloud Computing, commerce, Customer Experience, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, Experimentation, Innovation, Internet of Things, IOT, Machine Learning, Mobile Apps, Mobile Commerce, Saturday Nite Live, Start-Ups, Technology, The Future of Work
What if a store had no cashiers or cash registers? What if at the entrance, there were turnstiles and you had to scan your smartphone upon entering the store? What if you didn’t need cash, credit cards or checks? That’s what the new Amazon Go stores are...
by Dr. Natalie | Jun 1, 2016 | Chief Revenue Officer, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Leadership, Social Commerce
Salesforce’s $2.8 billion acquisition of Demandware will serve as the company’s Commerce Cloud. Demandware and Salesforce have a series of joint customers. This acquisition will enable more e-commerce for Salesforce along with Salesforce’s customer...
by Dr. Natalie | Apr 4, 2016 | Analytics of Everything, CFO, Conferences, CRM, Crossing the Chasm, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, ecommerce, Internet, Internet of Things, IOT, Marketing Optimization
After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Commerce is really where the rubber meets the road. At the end of the day, if the customer...
by Dr. Natalie | Jun 24, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, Customer Experience, Customer Success Management, Digital Disruption, Digital Marketing, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Commerce, Social CRM, Social Mobile, Social Selling
In this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for planning...
by Dr. Natalie | Jun 9, 2015 | B2B Customer Success Management, Chief Revenue Officer, CMO, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Marketing Optimization, Mobile Commerce, Organizational Change Management
In this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. Clients can use document as a source for planning and work closely with both the business and technical...
