One Big Step for Commerce, One Giant Step for Salesforce

One Big Step for Commerce, One Giant Step for Salesforce

TweetSalesforce’s $2.8 billion acquisition of Demandware will serve as the company’s Commerce Cloud. Demandware and Salesforce have a series of joint customers. This acquisition will enable more e-commerce for Salesforce along with Salesforce’s...
SAP Hybris -Commerce / IOT / CRM Event 2016

SAP Hybris -Commerce / IOT / CRM Event 2016

TweetAfter attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Commerce is really where the rubber meets the road. At the end of the day, if the customer...
Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

TweetIn this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for...
New Report: Delivering Top Experience Management across the Web, Mobile and Commerce

New Report: Delivering Top Experience Management across the Web, Mobile and Commerce

TweetIn this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. Clients can use document as a source for planning and work closely with both the business and...

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