by Dr. Natalie | May 6, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Conferences, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Leadership, Marketing Automation, Marketing Software, Organizational Change Management, Social PR, Marketing and Advertising, Twitter
TweetFresh off the first of the digital disruption tour events, I am reflecting on the wonderful conversation that Ray Wang lead with his keynote speech, really defining this new era of business. If you want to really understand what he’s talking about, you not...
by Dr. Natalie | Sep 22, 2014 | Big Data, Chief Revenue Officer, CMO, Conferences, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog
TweetIn thinking about the value of the information companies can obtain about their customers, their products and services, etc… from structured and unstructured data, who do you think should lead this effort in an organization? Each department –...
by Dr. Natalie | Dec 28, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetThe Socially-Enabled Customer Service Increases Revenue and Reduces Costs For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… I’ve been writing about...
by Dr. Natalie | Dec 21, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetHow Do You Know If Your Company Is Agile and Customer-Focused? For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… If we use the OODA Loop as our basis,...
by Dr. Natalie | Dec 18, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetForce Multiplier #6: Create Extraordinary Customer Responsiveness For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… Social Media for Customer Service...
