4 Factors that Drive Great Customer Experience And Commerce

4 Factors that Drive Great Customer Experience And Commerce

TweetWe just finished some new research that shows the correlation to customer experience and commerce / revenue. Below are some of the highlights of the research and a link to a snapshot of the paper is here. The Four Factors that Drive Superior Customer Experience...
Disrupting Digital Business: The Customer Experience Imperative

Disrupting Digital Business: The Customer Experience Imperative

TweetAs digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that...

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