by Dr. Natalie | Jan 25, 2015 | Customer Experience, Customer Service, Dr. Natalie's Blog
Medallia® Customer Experience Management (CEM) provider announced the release of Medallia Resolve, an advanced customer experience capability that helps companies quickly find the root causes of recurring customer pain points so they can be addressed at the source of...
by Dr. Natalie | Dec 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Thanks for checking back in, lives dive right back in to the final part of this study! 3. Get Credit for Delivering Great Experiences Social media isn’t just for fun anymore; it has evolved into a critical channel for customer outreach and customer feedback. Social...
by Dr. Natalie | Dec 1, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Welcome to Part 4 of this topic! I hope you’re finding it informative so far. 3. Deciding When (and When Not) to Take Action on Customer Feedback Almost all businesses collect feedback from their customers. The problem is that few incorporate that feedback into their...