by Dr. Natalie | Jan 4, 2016 | Analytics of Everything, CEO, Crossing the Chasm, Customer Service, Digital Disruption, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT, Leadership
The Digital Disruption Is Here. The digital disruption is showing up in a very traditional industry, the auto industry. How? General Motors, with the $500 million investment in Lyft, is creating a wider-ranging strategic partnership that will include a rental program...
by Dr. Natalie | Sep 15, 2015 | Big Data, CEO, Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Dr. Natalie's Blog
As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience”. Phones have become “the” selfie device, now this study shows consumers want...
by Dr. Natalie | Jun 15, 2013 | Big Data, Conferences, Customer Experience, Dr. Natalie's Blog, Leadership, Marketing Software, ROI of Social Media, Social Analytics, Social Business and Social Media Case Studies
Here’s my talk on Social Media Excellence in the Automotive Industry: The summit is an exclusive environment for senior-level OEM, dealer, and finance executives in the car industry. In preparation for my keynote talk, I conducted some research to compare the...
