Disrupting Digital Business: The Customer Experience Imperative

Disrupting Digital Business: The Customer Experience Imperative

TweetAs digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that...
The Digital Disruption Tour: A Brand’s Challenges to Meet Customer Experience

The Digital Disruption Tour: A Brand’s Challenges to Meet Customer Experience

TweetFresh off the first of the digital disruption tour events, I am reflecting on the wonderful conversation that Ray Wang lead with his keynote speech, really defining this new era of business. If you want to really understand what he’s talking about, you not...

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