by Dr. Natalie | Nov 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetJoin me for the upcoming webinar, “How Visual Self-Service Drives Great Customer Experience.” This is a must-not-miss for brands and businesses looking to up their Customer Experience strategy. If you’re a regular follower of my work, you...
by Dr. Natalie | Oct 31, 2012 | Dr. Natalie's Blog, ROI of Social Media
TweetSocial media has become part of most businesses marketing mix, PR initiatives as well as customer service and product innovation process. Most companies started out with a small initiative and now they want to expand that endeavor. However many businesses thought...
by Dr. Natalie | Jun 14, 2011 | Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, ROI of Social Media, Social PR, Marketing and Advertising
TweetI’ve been asked… a number of times, where can we see these videos that Kathy Herrmann and I wrote? We created them based on our thought leadership with the help and support of Salesforce.com and www.rebelunit.com (RSA) on the ROI of social...
