by Dr. Natalie | Jul 17, 2018 | CRM, Customer Success Management
TweetAcquiring customers is a prerequisite for business success. How efficiently you do it can make or break your business. In fact, customer acquisition cost is one of the metrics that can determine whether your business succeeds or fails, says KISSmetrics cofounder...
by Dr. Natalie | Feb 16, 2018 | Cloud Technology, Contact Centers, Customer Experience, Customer Service, Customer Success Management, CX, Dr. Natalie's Blog
TweetWhether you’re a business owner or marketing expert, you understand the importance of knowing your audience inside and out is key to attracting prospects and retaining existing customers. Fortunately, there are a number of tools on the market that can help you do...
by Dr. Natalie | Jan 23, 2018 | Internet
TweetSecurity experts say ransomware looms as one of the top cybersecurity threats in 2018 — and for good reason. Last year, these incidents accelerated exponentially, with mobile ransomware attacks rising 250 percent during the first quarter of 2017 compared to...
by Dr. Natalie | Jan 4, 2018 | Social Business and Social Media Case Studies, Social PR, Marketing and Advertising
TweetFew years back, businesses had to seek the assistance of external agencies such as marketing and advertising research firms in order to promote the business. However, the increasing popularity of social media networks has changed the trend. Almost all the...
by Dr. Natalie | Sep 12, 2017 | Analytics of Everything, CRM
TweetCustomer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. The CRM predictive analytics market, valued at...
