by Dr. Natalie | Apr 13, 2016 | Conferences, Digital Disruption, digital transformation, Facebook
F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people...
by Dr. Natalie | Apr 7, 2016 | Customer Experience, Customer Service, Dr. Natalie's Blog, Technology
Starting something new is exhilarating, daring and, at times, even daunting. People who create know this. Having an idea isn’t the hardest part. Getting that idea off the ground is – building adoption, clarifying value, then scaling that idea to realize its full...