Why Artificial Intelligence is an Agent’s New Best Friend

Why Artificial Intelligence is an Agent’s New Best Friend

TweetLet’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need...
CEO’s Mandate: Make Customer Service / Customer Experience Top Priority

CEO’s Mandate: Make Customer Service / Customer Experience Top Priority

TweetCEO’s Must Make Customer Experience the Number One Top Priority The bottom-line? You know me. I get to it real quick. When you empower your customer service agents, you have the opportunity to delight your customers. Technology is key, but it actually takes...

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