by Dr. Natalie | Jun 1, 2016 | Chief Revenue Officer, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Leadership, Social Commerce
Salesforce’s $2.8 billion acquisition of Demandware will serve as the company’s Commerce Cloud. Demandware and Salesforce have a series of joint customers. This acquisition will enable more e-commerce for Salesforce along with Salesforce’s customer...
by Dr. Natalie | Feb 1, 2016 | Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Twitter
How does Twitter make money? Good question. Many companies use it for Customer Service – as consumers have figured out it’s a great place to embrace a company into fixing a customer service issue that has not been resolved or just to get the brand’s...
