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1. Social www.kathyherrmann.comTwitter: @drnatalie Twitter: @kathyherrmann 2. Social Business starts with your strategy.You first need to knowwhere you are on theSocial Media Maturity curve. 3. OPTIMIZE Change how the brand/businessSocial Maturity ANALYZE Learn from successes operates to better serve customers (true CRM) and stakeholders;Curve and failures, begin to […]

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