1. Social Customer Service ROIDrNatalieNews www.kathyherrmann.com 2. ROI GainsCall Center Savings: • Increased Agent Deflection: • Direct, • Indirect. • Improved Agent Productivity. • Lowered Average Handling Time • Increased First Contact Resolution Rate and • Knowledge Base generation. 2 3. ROI CostsCommon costs for social customer serviceprograms: • […]
Social Customer Service ROI – Focus Roundtable
SHARE THIS:
Share on facebook
Share on twitter
Share on linkedin
Copyright ©2021 Genesys. Patents Pending. All rights reserved. Genesys, the Genesys logo, Empathy in Action, Experience as a Service, Empathy Pillars, Systems of Empathy, Empathy in Action Flywheel, Employee Experience Orchestration, Customer Experience Orchestration, The Experience Index and the Systems of Empathy Experience Orchestration are trademarks or registered trademarks of Genesys. All other product and company names may be trademarks or registered trademarks of their respective holders. Usage does not imply any affiliation with or endorsement by the holder.