1. Social Customer Service ROIDrNatalieNews www.kathyherrmann.com 2. ROI GainsCall Center Savings: • Increased Agent Deflection: • Direct, • Indirect. • Improved Agent Productivity. • Lowered Average Handling Time • Increased First Contact Resolution Rate and • Knowledge Base generation. 2 3. ROI CostsCommon costs for social customer serviceprograms: • […]
Social Customer Service ROI – Focus Roundtable
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