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How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center 1. Technology’s Affect on: Delivering Great Customer Experiences via Agents & The Bo?om-‐Line By Dr. Natalie Petouhoff @DrNatalie on Twi9er 2. Dr. Natalie’s Background Analyst Rankings: PWC Management Consultant Chief Strategist for Social Media […]

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