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1. How Strategic SocialCustomer Service Generates and Preserves Revenue Kathy Herrmann and Dr. Natalie Petouhoff 2. Kathy Herrmann Dr. Natalie Petouhoff Measurement & Insight, BCF UCLA & Executable Strategies (757) 497-4811 (310) 3. ROI Considerations3 4. Start with Objectives and Strategy……know where you want to […]

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