1. How Social Media isNatalie Petouhoff,Senior Analyst,Forrester Research Transforming Customer ServiceGary McNeil,Vice President, Marketing,Parature Inc. and the Customer Experience 2. OUR BUSINESS Parature is a global leader in on-demand software (SaaS) for customer service and support Parature enables organizations to: • Reduce the cost of supporting their customers • […]
How Social Media is Transforming Customer Service and the Customer Experience
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