Dr. Natalie Petouhoff ROI Of Social Media Social Media Club Presentation/ Forrester Research

Dr. Natalie Petouhoff ROI Of Social Media Social Media Club Presentation/ Forrester Research

Dr. Natalie Petouhoff ROI Of Social Media Social Media Cl… May 27, 2009 Social Media Club The ROI of Social Media: Customer Service Communities Natalie L. Petouhoff Senior Analyst Covering: Social Media, Customer Experience and Customer Service Forrester Research

  • Why is social media important to customer service?
  • Using Forrester’s […]

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