1. PANEL Customer Support in the Facebook & Twitter Era Customer Support in the Facebook & Twitter Era Dr. Natalie Petouhoff (@drnat) – Senior Analyst at Forrester Wendy Lea (@wendyslea) – CEO of GetSatisfaction Bob Warfield (@bobwarfield) – CEO of Helpstream Phil Fernandez (@marketo) – CEO of Marketo Moderator: […]
Customer Support in the Facebook & Twitter Era
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