1. Your Role In The Transformation of Business As We Know It By Dr. Natalie L. Petouhoff www.drnatalienews.com @drnatalie 2. Listening to Customer conversations: • Monitoring • Responding • Reacting • Solving • Resolving and • Using customer feedback. 3. What’s really new? What’s theOpportunity for YOU? 4. Dell […]
Customer Service: Your Place in history Leading the Social Customer Interaction
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