Bellow, you will find all files that you have access to and you can download them here.
List of membership files visible only to bronze membership.
Pdf Files
- Social Customer Service Using The OODA Loop To Make Quick Decisions in an Agile Market – Dr Natalie Petouhoff Sponsored by SugarCRM. Click HERE to download
- ROI Of Social Media: Myths, Why ROI is Now Important and How to Calculate #SMROI – Dr. Natalie Petouhoff Sponsored by Radian6. Click HERE to download
- Social Customer Service: The Pivotal Driver of the Social Enterprise – Dr Natalie Sponsored by LiveOps. Click HERE to download
- IDC White Paper: The ROI of Social Business – Dr. Natalie Petouhoff and Mike. Click HERE to download
- First Chapter of How to Monetize Facebook: Like My Stuff with Bonus Section List of Free Social Media Monitoring Tools. Click HERE to download
- The Promise of Social CRM by Dr. Natalie Petouhoff and Kathy Herrmann. Click HERE to download
- Social Business and How To Transform Your Company Into a Social Enterprise – Dr. Natalie Petouhoff and Kathy Herrmann. Click HERE to download
- Infographic: Social Media ROI Sponsored by Radian6. Click HERE to download
- Infographic: Social Enterprise And How Customer Service Can Lead The Way Sponsored by LiveOps. Click HERE to download
- Social Customer Service ROI Sponsored by Salesforce and Service Cloud. Click HERE to download
Mp3 Files
Simplifying Social Business – The Promise of Social CRM, part 1
Simplifying Social Business – The Promise of Social CRM, part 2
Simplifying-Social-business- The-promise-of-social-crm-part-3
Simplifying Social Business – The Promise of Social CRM, part 4
Simplifying Social Business – The Promise of Social CRM, part 5
Simplifying-Social-business- The-promise-of-social-crm-part-6
Simplifying Social Business – The Promise of Social CRM, part 7
Simplifying Social Business – The Promise of Social CRM, part 8
Video
ROI of Social Media
How to Make a business Case for Social Media
How Social Media Benefits the Whole Company