Bellow, you will find all files that you have access to and you can download them here.

List of membership files visible only to bronze membership.

Pdf Files

1. Social Customer Service Using The OODA Loop To Make Quick Decisions in an Agile Market – Dr Natalie Petouhoff Sponsored by SugarCRM. Click HERE to download
2. ROI Of Social Media: Myths, Why ROI is Now Important and How to Calculate #SMROI – Dr. Natalie Petouhoff Sponsored by Radian6. Click HERE to download
3. Social Customer Service: The Pivotal Driver of the Social Enterprise – Dr Natalie Sponsored by LiveOps. Click HERE to download
4. IDC White Paper: The ROI of Social Business – Dr. Natalie Petouhoff and Mike. Click HERE to download
5. First Chapter of How to Monetize Facebook: Like My Stuff with Bonus Section List of Free Social Media Monitoring Tools. Click HERE to download
6. The Promise of Social CRM by Dr. Natalie Petouhoff and Kathy Herrmann. Click HERE to download
7. Social Business and How To Transform Your Company Into a Social Enterprise – Dr. Natalie Petouhoff and Kathy Herrmann. Click HERE to download
8. Infographic: Social Media ROI Sponsored by Radian6. Click HERE to download
9. Infographic: Social Enterprise And How Customer Service Can Lead The Way Sponsored by LiveOps. Click HERE to download
10. Social Customer Service ROI Sponsored by Salesforce and Service Cloud. Click HERE to download

Mp3 Files

Simplifying Social Business – The Promise of Social CRM, part 1

Simplifying Social Business – The Promise of Social CRM, part 2

Simplifying-Social-business- The-promise-of-social-crm-part-3

Simplifying Social Business – The Promise of Social CRM, part 4

Simplifying Social Business – The Promise of Social CRM, part 5

Simplifying-Social-business- The-promise-of-social-crm-part-6

Simplifying Social Business – The Promise of Social CRM, part 7

Simplifying Social Business – The Promise of Social CRM, part 8

Video

ROI of Social Media

How to Make a business Case for Social Media

How Social Media Benefits the Whole Company