November 26, 2013 –
The evolution of self-service over 125 years from a mere concept to the development of speech recognition and IVRs.
The rising need to meet the real-time, on-the-go demands of the connected consumer
The transition from Push Button IVR to Visual IVR.
Practical solutions for narrowing the gap between agent assistance and automated
Valuable tips on how you can transform self service in your organization,
quickly and profitably.
Find out how companies are creating win-win solutions for both the connected customer and the organization with a visual IVR that works on all digital properties.