Select Page
Contact Center Conference

November 5, 2013 November 7, 2013

Welcome to the CCCon Fall 2013 Conference Speaker Resource Area
This webpage will serve as a home base for any information you may need for planning and preparation leading up to the conference including:

Registration and Conference Venue Information
Speaker Deadlines
Presentation Materials
Audio/Visual Requirements
Speaker Orientation Call
Social Media

Speaker Logistics Coordinator
Fiona Henderson
Direct Line: 719.476.0771 or 877.257.9531 or

Conference Registration
As a CCCon Fall 2013 conference speaker you will receive a complimentary registration (non-transferable) for the Main Conference Package (November 5 - 7). This registration will automatically be made for you and your conference badge and materials will be waiting for you at our onsite conference registration desk. Please note the registration does not include any site tours. You can attend the pre-conference site tours for a discounted rate of $400. If you are interested in attending a site-tour, please email Fiona Henderson.

Reserving a Room at the Conference Hotel
Pointe Hilton Tapatio Cliffs Resort
11111 North 7th Street
Phoenix, AZ 85020
1.800.947.9784 (Reservations) / 602.866.7500 (Resort)
Online Reservations

All conference activities will take place at the Pointe Hilton Tapatio Cliffs Resort, an all suites hotel, November 4 - 7, 2013. A special discounted rate of $135, for a one-bedroom suite, has been reserved for conference participants. In addition, you will receive complimentary internet in your room – but only if you book under the conference room block.

RESERVE YOUR ROOM ONLINE or call 800.947.9784 and reference the Contact Center Conference (Group Rate Code: CCF) rate. Hotel rooms are expected to sell out - please reserve as soon as possible. The conference rate will be available until October 11, 2013 OR until rooms sell out. Don't miss your opportunity to stay at the conference hotel.

If you would prefer, we are to make your hotel reservations for you. Simply fill out the hotel reservation form and return this form via email to Fiona Henderson by September 20th.

Speaker Deadlines
See the table below for the speaker deadlines schedule. Your help in ensuring that the deadlines below are met is a key element to our mutual success.

Item Important Dates
Hotel Reservation Form 5:00 PM ET September 20, 2013
Audio Visual Request Form 5:00 PM ET September 12, 2013
Presentation materials due 5:00 PM ET October 18, 2013
Speaker Orientation Call 4:00 PM ET October 16, 2013
Presentation Materials
Session presentations are due by 5:00 PM ET on Friday, October 18th. If you do not have your own PPT template, you are welcome to use the Conference PPT Template.

Conference PPT Template (pending)
Presentation Development Guidelines

Submitting your slide deck:

Attach it to an e-mail, addressed to
Identify the attachment by your last name and session number.
We can only accept files that are less than 10 MB. If your file exceeds 10 MB, email Fiona Henderson and she will provide you with further instructions.
Submit your PowerPoint presentation and any handouts in .ppt and/or .doc format.
We will create PDF versions (2 slides per page) of your files before we post them on the conference web site.

Audio/Visual Requirements
Core conference session breakout rooms are set classroom style with a podium, riser and a 6 foot head table. These room set ups may not be altered in order to protect the consistency of the room set-ups.

Pre-conference workshop rooms are set classroom style, unless you specifically request an alternate set-up.

Each core conference session breakout room will be set with the following AV package:

Computer projector unit (capable of handling resolutions up to 1024x768)
Projection screen
One wireless lavaliere microphone (two for co-presenters) - based on room size
Universal navigator mouse with a USB port – minimum XP or OSX operating system

If you have any other Audio/Visual requests, please fill out the Audio/Visual Request form and return it via email to Fiona Henderson by 5:00 PM ET on September 12th.

Speaker Orientation Call
If this is the first time you have presented at an CCA conference, we ask that you participate in a Speaker Orientation Conference Call. Please mark your calendars now for Wednesday October 16, 2013 at 4:00 p.m. EST (1:00 PT, 2:00 MT, 3:00 CT). This conference call with be an informational discussion and it will last about 15 minutes. The dial-in information will be provided via email the day before the call.

Social Media
Why wait until the conference to network? Below you will find some opportunities to network with your fellow conference speakers and participants prior to the start of the conference. We will be tweeting about your session and we will feature your content on our Facebook page.

Follow Contact Center Assocaition on Twitter @QueueGuru, the official conference hash tag is #CCCon12.
Check our Facebook page at:

More information

View full calendar