02/23/2009
Never before has the evidence been so clear that companies need to deliver stellar customer experience. The best place to start is in the contact center, by repositioning it as a strategic C-level business partner.
ROI of Social Media, Return on Investment, Social Media, Social CRM, SCRM, Customer Service, PR, Marketing, Social Business, Thought leadership, White papers, Forrester, Weber Shandwick, Management Consultant,
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+Natalie Petouhoff
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Dr. Natalie is a business strategist and a futurist. She has spent her careers looking about how businesses interact with their customers and their employees and she provides companies with the best way to create environments that foster loyatly, motivation and innovation.
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