Natalie Petouhoff, Ph.D., senior analyst at Forrester Research, talks with Mila DAntonio, managing editor, 1to1 Magazine, about the steps for tuning an organizations contact center into its business partner.
How To Form A Powerful Partnership with Customers and the Contact Center [podcast!]
by Dr. Natalie | Oct 24, 2009 | In the News | 0 comments
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